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Shipping policy

GRIT DRIVEN™ SHIPPING & DELIVERY POLICY

Last Updated: 15 September 2026

Thank you for shopping with Grit Driven™.

This Shipping & Delivery Policy explains how orders are processed and delivered within South Africa.

1. DELIVERY TIMEFRAME

Our estimated delivery timeframe is:

8–11 business days

Business days are Monday to Friday and exclude South African public holidays.

The 8–11 business day timeframe is an estimated delivery period and not a guaranteed delivery date, except where Grit Driven™ expressly agrees to a specific guaranteed delivery date.

2. OUR DELIVERY PARTNER

Grit Driven™ uses Aramex Store-to-Door for the delivery of orders within South Africa.

Once your order has been dispatched, delivery is carried out through the Aramex delivery network.

Where available, customers will receive tracking information allowing them to monitor the progress of their shipment.

3. DELIVERY DELAYS

Grit Driven™ aims to have orders delivered within the estimated 8–11 business day timeframe.

However, delivery times may occasionally be affected by circumstances outside our reasonable control, including:

  • courier delays;

  • unusually high courier volumes;

  • regional or remote delivery locations;

  • severe weather;

  • road closures;

  • strikes or industrial action;

  • public holidays;

  • operational disruptions;

  • natural disasters;

  • incorrect or incomplete delivery information supplied by the customer; or

  • other events outside Grit Driven™'s reasonable control.

Grit Driven™ cannot guarantee that Aramex or another delivery service will never experience delays.

Where a delay is caused by circumstances outside our reasonable control, Grit Driven™ will not be liable for indirect or consequential losses arising solely from that delay to the extent permitted by South African law.

We will, however, take reasonable steps to assist customers with delayed shipments and investigate delivery issues with the courier where appropriate.

Nothing in this section excludes, restricts or limits any rights or remedies that a consumer is entitled to under applicable South African law.

4. ORDER PROCESSING

Orders will begin processing once payment has been successfully received and confirmed.

Orders placed over weekends or South African public holidays will begin processing from the next applicable business day.

Customers will receive an order confirmation using the contact information supplied during checkout.

5. ORDER TRACKING

Where tracking is available, customers will receive or be provided with their relevant tracking information after dispatch.

Please allow time for the courier's tracking system to update after your parcel has entered the delivery network.

Customers can also track qualifying shipments directly through the Aramex tracking service.

6. REGIONAL AND OUTLYING AREAS

Customers located in regional, remote or outlying areas may experience longer delivery times due to courier routes, service frequency or accessibility.

The standard 8–11 business day estimate may therefore be exceeded in certain remote or difficult-to-service areas.

Where we become aware of a material delivery issue, Grit Driven™ will take reasonable steps to assist the customer.

7. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that your:

  • name;

  • street address;

  • suburb;

  • town/city;

  • province;

  • postal code; and

  • contact number

are correct before completing checkout.

Grit Driven™ will not be responsible for delays caused solely by incorrect or incomplete delivery information supplied by the customer.

If a parcel must be redirected or redelivered because incorrect delivery information was provided, reasonable additional delivery charges may be payable by the customer where permitted by law.

8. FAILED DELIVERY ATTEMPTS

Customers are responsible for ensuring that the delivery address is accessible and that someone is reasonably available to accept the parcel where required.

If Aramex cannot successfully deliver the parcel because nobody is available, the address is inaccessible or the customer provided incorrect information, additional delivery attempts or charges may apply.

Where additional charges result from circumstances attributable to the customer, Grit Driven™ reserves the right to recover reasonable additional delivery costs where permitted by law.

9. LOST PARCELS

A delayed parcel is not automatically considered lost.

If your order has exceeded the expected delivery timeframe, please contact Grit Driven™ so that we can investigate the shipment with Aramex.

Customers should not be required to resolve a lost shipment directly with the courier where Grit Driven™ arranged the delivery.

If a parcel is confirmed as lost, Grit Driven™ will handle the matter in accordance with applicable South African consumer law.

10. DAMAGED PARCELS

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • your order number;

  • photographs of the parcel;

  • photographs of the shipping packaging;

  • photographs or video of the damaged product; and

  • a description of the damage.

This allows us to investigate the matter with Aramex and determine the appropriate remedy.

11. RISK DURING DELIVERY

Where applicable under South African consumer law, products remain at Grit Driven™'s risk until delivery has been accepted by the customer or an authorised recipient.

Nothing in this Policy is intended to transfer risk to a consumer earlier than permitted by applicable South African law.

12. SHIPPING FEES

Applicable shipping fees will be displayed during checkout before payment is completed.

Grit Driven™ may occasionally offer free or discounted shipping promotions. These promotions may be subject to additional conditions displayed with the applicable offer.

13. CHANGING YOUR ORDER

Please contact us as soon as possible if you need to change your delivery details.

Once an order has been processed or dispatched, we cannot guarantee that changes can be made.

Additional courier charges resulting from customer-requested changes after dispatch may be payable by the customer where permitted by law.

14. RETURNS & REFUNDS

Returns, refunds, exchanges and defective products are governed by the Grit Driven™ Returns & Refunds Policy and applicable South African consumer law.

15. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

Grit Driven™ will not be responsible, to the maximum extent permitted by law, for delays caused directly by extraordinary events outside our reasonable control, including severe weather, natural disasters, civil unrest, strikes, transport disruptions, government restrictions or similar events.

Where such an event occurs, we will take reasonable steps to minimise disruption and fulfil our obligations as soon as reasonably possible.

This clause does not exclude any consumer right or remedy that cannot lawfully be excluded.

16. CONTACT US

For shipping or delivery enquiries, please contact:

Grit Driven™

Email: [INSERT SUPPORT EMAIL]

WhatsApp/Telephone: [INSERT NUMBER]

Please include your order number when contacting us so that we can assist you efficiently.

17. SOUTH AFRICAN LAW

This Shipping & Delivery Policy is governed by the laws of the Republic of South Africa.

Nothing in this Policy is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded, restricted or waived.