GRIT DRIVEN™ RETURNS & REFUNDS POLICY

Last Updated: 15 September 2026

At Grit Driven™, we want our returns process to be fair, clear and consistent while protecting both our customers and our business.

This Policy is subject to the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") and other applicable South African law.

Nothing in this Policy excludes or limits any consumer right that may not lawfully be excluded or limited.

1. Change-of-Mind Returns

Where a statutory cooling-off right under ECTA applies to an online purchase, customers may exercise that right within the period prescribed by law.

Where the cancellation is not due to defective or incorrectly supplied goods, the customer is responsible for the direct cost of returning the goods where permitted by law.

Customers are requested to return unwanted products unused, clean, undamaged and complete, including all bands, accessories and packaging where reasonably possible.

Outside any applicable statutory return or cooling-off right, Grit Driven™ is not required to accept a return simply because a customer:

• changed their mind;

• ordered the incorrect resistance;

• no longer wants the product;

• found a cheaper alternative;

• does not like the colour or feel of a correctly supplied product; or

• did not achieve their desired fitness or aesthetic results.

Grit Driven™ may nevertheless approve a discretionary return on terms agreed with the customer.

2. Defective Products

All products remain subject to the statutory implied warranty of quality under the CPA.

If goods fail to meet the applicable requirements of the CPA within six months after delivery, a consumer may return the goods without penalty and at the supplier's risk and expense and exercise the remedies available under the CPA.

Grit Driven™ may reasonably inspect returned goods to determine the nature and cause of an alleged defect. This inspection does not limit the customer's statutory rights.

3. Normal Wear and Misuse

Subject to applicable law, damage caused by the following will generally not constitute a manufacturing defect:

• normal wear and tear;

• excessive or inappropriate stretching;

• cuts or punctures;

• contact with sharp or abrasive surfaces;

• improper storage;

• exposure to excessive heat or sunlight;

• damage caused by jewellery, shoes, gym equipment or other objects;

• inappropriate cleaning chemicals;

• misuse, abuse or negligence;

• modifying, cutting or tying the bands;

• failure to follow product instructions or safety warnings; or

• continued use after visible damage has developed.

4. Three-Band Sets

Where a Grit Driven™ product is sold as a three-band kit, customers seeking a discretionary return of the entire kit must return all components.

Where only one band is allegedly defective, Grit Driven™ may inspect that band and determine the appropriate process, subject always to the customer's statutory rights.

5. Fitness Results

Grit Driven™ does not guarantee specific weight-loss, muscle-growth, toning, body-shape or aesthetic results.

Results vary according to training, nutrition, consistency, genetics, exercise selection, lifestyle and other individual factors.

Failure to achieve a desired fitness result does not by itself mean that a product is defective.

6. Incorrect or Damaged Orders

If you receive the incorrect product or your order arrives damaged, please contact Grit Driven™ as soon as reasonably possible.

Please provide your order number and reasonable evidence of the problem, such as photographs or video where appropriate.

Where Grit Driven™ is responsible for an incorrect order or where goods qualify for return under applicable law, return costs will be handled in accordance with that law.

7. Refunds

Approved refunds will ordinarily be processed using the original payment method unless otherwise agreed or required.

Bank and payment-provider processing times are outside Grit Driven™'s direct control.

Refunds required by law will be processed within the legally prescribed period.

8. Return Fraud

Grit Driven™ reserves the right to investigate suspected fraudulent returns, including product substitution, deliberate damage, fabricated claims, altered proof of purchase and attempted returns of products not supplied by Grit Driven™.

This does not affect legitimate statutory claims.

9. Starting a Return

Contact:

Grit Driven™
Email: [INSERT EMAIL]
WhatsApp: [INSERT NUMBER]

Please provide your order number, reason for return and any reasonably required supporting information.

Customers should obtain return instructions before sending goods back.

10. South African Consumer Law

Nothing in this Policy is intended to exclude, waive or restrict rights granted to consumers under applicable South African law.

If a provision conflicts with a mandatory provision of applicable legislation, the legislation will prevail and the remainder of this Policy will continue to apply to the extent permitted by law.